The name might not match exactly (actually, probably won't match exactly) and you may need to make adjustments in your document to use name of the font that you do license.įWIW, your experience is not uncommon.
Unless you get the font file itself from whoever created or last worked on the document and used that font (assuming that the font is either an OpenType or a Windows format TrueType font and that you can legally use the font), you may need to separately license Helvetica Neue from any one of the font foundries with a Helvetica Neue family.